Contact Us

VWR offers four different types of support for product questions, customer service questions, and website questions. Contact information for each support option is listed below:

VWR Technical Product Support

  • One Source for all your VWR product technical questions
  • Committed to provide you with real-time response and proven industry solutions
  • Timely, expert assistance from our experienced Technical Resource Center staff
  • Contact VWR Technical Product Support:
    Phone:  1-888-VWR-LINE (1-888-897-5463)   7:00 a.m. to 7:00 p.m. (EST)

Customer Service

  • Support for orders, your account, services that VWR offers, and any other related questions
  • Receive a timely response from a VWR Customer Service Representative
  • Contact VWR Customer Service:
    Phone:  1-800-932-5000   7:30 a.m. to 7:00 p.m. (EST)
    Online:  Contact Us

Avantor Services

  • One source for all your Avantor Services questions and requests
  • Committed to providing you with real-time response and proven industry solutions
  • Contact Avantor Services:
    Phone:  1-888-793-2300

VWR Web & B2B Integration Support

  • Support for web site features, error messages, custom integrations
  • Receive expert assistance from our web support team
  • Contact VWR Web & B2B Integration Support:
    Phone:  1-888-320-4357
    Online:  Help Center

Live Chat

  • On select pages, when you're logged into, you'll see a "Live Chat" icon in the upper right corner of your browser window
  • This feature is available on ordering pages, information request pages, and many VWR Collection product pages from 7:00 a.m. to 11:00 p.m. Monday–Friday and 7:00 a.m. to 7:00 p.m. Friday (EST).
  • A live "Live Chat" agent from the appropriate VWR support team will be available to provide immediate answers to any of your questions
  • "Live Chat" is ready to help — give it a try today!

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